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Problem lowering your monthly payments. I am currently on the interest only repayment plan. In XXXX, my payment increased to {$270.00}. XX/XX/XXXX : Call to Navient to extend the program and determine the new monthly payment due ( I needed a lower payment than {$270.00} ). The plan was extended, I submitted all financial information to the rep... .monthly income, expenses, etc. in order to get my payment as low as possible. Navient was unable to lower my payment as much as I needed, but offered me {$240.00} for XX/XX/XXXX through XX/XX/XXXX. I made a payment of {$240.00} that day to " lock in the plan. '' In XXXX, my total payment due was still showing as {$270.00}. XX/XX/XXXX : Call to Navient to explain that my total due was incorrect, it was supposed to have been adjusted to {$240.00} a