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Banking errors. On XX/XX/XXXX we contacted Truist to place a stop payment for XXXX payments. XXXX for {$620.00} to XXXX and XXXX for {$620.00} for XXXX XXXX. Both of these payments drafted from our checking account on XX/XX/XXXX. The XXXX payment was quickly refunded on XX/XX/XXXX. XXXX XXXX showed on their end that the payment had been stopped and returned to Truist. Truist denied this for over XXXX weeks. After reaching out to customer service via phone and chat multiple times ( all logs are attached ) and being directed XXXX times to file a claim for fraud ( all documentation attached ) we were finally passed off to XXXX XXXX, Client Resolution Senior Specialist/Truist. We spoke on the phone where she tried to accuse us of lying multiple times and our response was " provide your ema