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Transaction was not authorized. Between XX/XX/XXXX and XX/XX/XXXX I had several fraudulent charges to my Citi bank checking account totaling almost {$500.00}. On XX/XX/XXXX I spoke to a representative who started the dispute process. The rep informed me a new card was being expedited and that after the call was over a credit for the full amount would be in my account, but that I wouldnt be able to access the app for a bit. I kept checking the app and once I was able to log in the credit was not there. I reached out again and the second representative told me that that was indeed not the case and Id have to wait up to 10 working days. My car payment is late now and because of Citis lie I have no idea when Ill be able to pay it and may face repossession. Id just like my money back!!