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Funds not received from closed account. On XX/XX/2023, my wife made two ACH transfers ( $ XXXX and {$22000.00} ) from Marcus by Goldman Sachs to XXXX XXXX. I'm the secondary joint owner of Marcus saving account and the sole owner of XXXX checking account. XXXX suspects it's a fraud so that they closed the XXXX account forcefully. In order to get the money back, XXXX requires Marcus to send an Indemnification Agreement ( Hold Harmless Agreement XXXX XXXX XXXX ). However, Marcus said they don't have this process and can't do it. Now I'm in this deadlock and can't get my money back. I appreciate if you can help us negotiate with XXXX and Marcus and find a way out.