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Payment process. I bought a house on XX/XX/XXXX of this year. My mortgage is being serviced by LoanCare. The first payment was on XX/XX/XXXX. So, at the end of XXXX, I set up an account with them, made the first payment and set up autopay. I got a confirmation that autopay was set up successfully and went on a work trip to XXXX. I noticed no payment was taken from my account in XXXX. I tried logging in to make it manually, but it requires a phone confirmation, and I can not receive it from XXXX. I tried contacting them by email to ask to help apply the payment method manually. The support email given in their welcome message doesn't work ( got the no-reply message ). I tried emailing all other addresses they have, none of them work. Therefore, despite having funds, I can no