Credit card — CITIBANK, N.A. (FL)

Credit card company isn't resolving a dispute about a purchase on your statement. On XX/XX/2022, my XXXX account was compromised which had my Citi Double Cash card linked to it, the account was used to purchase some odd item with that card which amounted to XXXX. I immediately, within seconds, requested to cancel the order with XXXX and notified Citi of the problem. Citi thanked me for informing them and requested I wait to see if XXXX will cancel the order, and if not they will proceed with reversing the transaction. It seems at this point Citi opened a dispute and closed it marking it consumer responsibility as XXXX was supposed to handle it. To my misfortune and after many different attempts trying to get his resolved over a few months, XXXX could not cancel the order since the item bou