Prepaid card — BANK OF AMERICA, NATIONAL ASSOCIATION (TX)

Charged for a purchase or transfer you did not make with the card. - I was issued a XXXX debit card with {$28000.00} on the card Bank Of America allowed someone to use my card and spent {$16000.00} before it was brought to my attention i have submitted a claim and police report along with my identification and statement to them and XXXX why have denied my claim TWICE I dont think there actually investigating these claims I need my issues resolved why dont they want to release my money to me?????