Credit card — BMO Bank, N.A. (CA)

Overcharged for something you did purchase with the card. At the end of XXXX, XXXX, my credit card account with Bank of the West was hacked. The hackers requested a credit card in my name on XX/XX/XXXX and was charged {$25.00}. I happen to catch this request and notified the bank to put a hold on my credit card and requested a credit for the {$25.00} charge. The bank said that they would credit my account but never did after I had called them several times. In XXXX, XXXX, Bank of the West was taken over by BMO. I asked BMO to credit my account in XXXX, XXXX and was told that they would credit my account but they did not. I called again on XX/XX/XXXX and requested a credit. As of XX/XX/XXXX, I have not received any credit.