Debt collection — Monarch Recovery Holdings, Inc. (TX)

Didn't receive notice of right to dispute. Called in to pay a debt that I did acknowledge that belonged to me. I was told if I paid the debt it would be reported to the original creditor and a receipt or letter would be provided to me within 10 days after payment. I called back in on XXXX informing the representee I still yet to have received any receipt of the payment I made on XXXX The representee continue to try over talking me while on the phone. The representee did acknowledge I paid said the account was closed. My question to her was, can I get my receipt that the debt was paid and settled? She said they would mail it out. I asked for a email option or fax and that was denied. My second question was this paid debt reported to the original creditor? The representee said she did