Checking or savings account — CITIBANK, N.A. (NY)

Cashing a check. On XX/XX/2023, I received a check from Citibank for funds that was owed to me due to a dispute I had made ( on XX/XX/2023 ) on my account in which the account was closed in XXXX. When I went to the Citibank branch closest to me ( on XXXX XXXX ) I waited so that a teller can see me. The teller in which her name was XXXX XXXX assisted me and asked me what I was in for. I told her that I wanted to cash the physical check in which my account was closed and this was funds due to me. She then proceeded to say that they were not going to be able to cash the check because my Citibank account was Closed and that she was going to double check with the manager on site which is the branch manager and her name was XXXX XXXX. She then took my check and went to the managers office and cl