Prepaid card — U.S. BANCORP (DC)

Trouble getting a working replacement card. I purchased this card on XXXX XXXX,2023 for {$500.00} and the card was not working. I requested a replacement card on XX/XX/23 and submitted requested documents that included the receipt of purchase, images of the card and my personal identification. This information was sent multiple times via fax on XX/XX/23, XX/XX/23, and XX/XX/23 and received confirmation of successful delivery. The company claims they never received the documents any of the times. I've exhausted efforts to resolve this directly with the company and have resulted in filing this complaint