Student loan — EdFinancial Services (CA)

Trouble with how payments are being handled. Back in XXXX XXXX XXXX, I paid {$1800.00} off my student loans and recently, I made another payment of {$1300.00}. None of my payments were shown in the history of payments nor did the balance that I owe was reduced. The interest for these loans continues to increase because the balance stayed the same. The money was taken out of my account already. I tried to email them and chat live but I did not receive any response back.