Mortgage — Fay Servicing, LLC (GA)

Escrow, taxes, or insurance. This complaint is a followup to the previous XXXX complaints. The issue has not been resolved. Fay Servicing is charging my escrow account XXXX times for my insurance instead of XXXX time. When I call I get bounced around then someone tells me it will get fixed in XXXX days. When I call back there is no record of anything and I start completely over explaining the issue. On XX/XX/XXXX I called and request escrow analysis for payment update in XXXX. I was told it would be ready XX/XX/XXXX. They completed the escrow analysis but nothing changed. They were still charging me XXXX times. I was told I need to be transferred to the insurance department. I was disconnected in the process. XX/XX/XXXX I called the insurance department and was told I needed to be transfe