Student loan — EdFinancial Services (ME)

Received bad information about your loan. On XXXX XXXX I called edfinancial to request that the overage I am paying every month on my student loan payments be put towards my principal and she said that is not possible and I am not able to choose where the money goes. I then tried to inquire about why my interest rates were so high and she told me I had unpaid interest. I asked if I could pay that off right now and she said no I am not able to just chose to pay off my unpaid interest and that interest will keep accruing interest for the life of the loan even though I am paying an overage every month.