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Don't agree with the fees charged. I have not been receiving monthly statements for my student loans. I also have been trying to make an online payment for over two weeks and I am able to log in but then none of the buttons work. I also tried another browser. In XXXX there was a banner that the site would be down for maintenance on XX/XX/XXXX and XXXX. I tried again on XX/XX/XXXX and still could not get in. I tried against last weekend and again today. I then had to search the internet for a contact number. I waited for a long time and still was not able to speak to a person. I did pay my overdue balance by phone, but I have no idea if I was charged a late fee because ( 1 ) I can not see my account online anymore ( which is where I have been making payments for over a decade ) and ( 2 ) I