Student loan — MOHELA (MD)

Problem with customer service. This is the second complaint I have had to file, so it's still based on my first complaint. Though MOHELA responded to the first complaint filed with CFPB, that is they approved my new SAVE plan for XXXX per month ( see first compliant ), they never sent me any statements that the payment was due, but instead sent me a bill for over {XXXX}. As I noted prior, in the prior complaint, I don't owe that money because I applied for the SAVE plan because I could not afford the XXXX}. After the first complain was filed, MOHELA never adjusted my payment to XXXX} per month, which was supposed to start in XX/XX/XXXX. I made several attempts to contact MOHELA, but there is no way through their system. We can only call ( no chats, no messages ) and there is a labyrint