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Problem during payment process. XX/XX/XXXX - My bank sent the full payment due {$2600.00} ( full statement balance ). XX/XX/XXXX- Payment received and the due date by Citibank Best Buy XX/XX/XXXX - called to validate payment. they claim they did not receive. said I have until XXXX and not late fees or interest. It may take 7-10 business days. XXXX - called and spoke to XXXX in the XXXX. He said that it may take XXXX business days. He confirmed that he would credit back the {$29.00} late fee. He did not and lied to me. He said that by Monday XXXX it would be resovled. XXXX - got a call from Citibank from XXXX. I thought that she was calling to validate our discussions on Friday XXXX with XXXX. She had NO record of any of the notes ( per above ) and she calling to COLLECT as I was late