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Application denied. On XX/XX/2024 I went to Ashley Furniture in XXXX Utah and applied for credit with Synchrony Bank. After I filled out the application I was advised more information was needed by Synchrony Bank. Ashely rep contacted Synchrony Bank and I spoke with a man who verified my full name, date of birth, address, phone number and full SSN. He then advised more info was needed and sent me a link to upload my photo id and take a video in which I did. I then called and was advised by a Synchrony Bank rep that application is under review and I will be notified in 7-10 as their decision. I received a letter on XX/XX/2024 that my application was denied due to unable to confirm my identity. When I called to ask how Synchrony Bank is unable to confirm my identity no one has a answer. If S