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Payment process. On XXXXXX/XX/year> I realized I made two mortgage loan payments for the XX/XX/year> payment. Both payments each of {$3100.00} were submitted via ACH from my checking account. It took JP Morgan Chase over five days to process the request for a refund of the electronic ACH OVERPAYMENT i made. It wasnt until XX/XX/year> when Chase mortgage processed the overpayment. As of today, XX/XX/year> the {$3100.00} overpayment is not credited back to my account. I have repeatedly asked Chase to locate my money and they suggested I call XXXX a transaction processing company that speaks only to businesses not people. My bank told me the funds were not received. This is causing me hardship because I dont have the {$3100.00} to make other payments. Please request Chase locate my overpaymen