Mortgage — Mr. Cooper Group Inc. (NJ)

Trying to communicate with the company to fix an issue while managing or servicing your loan. XXXX XXXX XXXX XXXX, transfered my loan services to Mr. Cooper/Rushmore Servicing , on XX/XX/23. During the transfer process my mortgage payment on XX/XX/23 of {$1100.00} was taken by XXXX XXXX XXXX from my checking account then wire transferd to Mr. Cooper/Rushmore that XXXX mortgage payment. As of today, Mr. Cooper/Rushmore has not reconized that payment. I have been sending proof since XXXX until now. Bank records, Wire transfer records from XXXX XXXX XXXX, countless calls with no resolution. I feel Mr. Cooper/Rushmore is at fault for taking this long to resolve this with proof I have provided. My credit is being affected. Mr.Cooper/Rushmore is charging me late fees when this not my fault.