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Problem accessing account. XX/XX/2024 my account was frozen due to someone trying to change my debit card pin and it was not me. They sent me an email to verify who I was using my license and a selfie. Said would take 72 hours. Today is XX/XX/2024 I have sent 2 emails to their legal department and I still have no access to my money. I call and they tell me the department I need doesn't take phone calls and only uses email. I have not been able to pay my rent, my vehicle loan, and all my auto pay bills have been declined. I am getting sick over all this and nobody will help me. My issue is with XXXX Credit Karma