Checking or savings account — TRUIST FINANCIAL CORPORATION (CA)

Deposits and withdrawals. I BANK WITH SUNTRUST BANK, I PROCESSED AN XXXX XXXX PAYMENT ON XX/XX/XXXX FOR THE AMOUNT OF XXXX - ONLY TO FIND OUT THAT THE PAYMENT WAS NOT PERFORMED. APPARENTLY, THE BANK INFORMED ME THAT MY ACCOUNT WAS PUT IN A DORMANT MODE BECAUSE OF NO ACTIVITY. SOMETHING I DO NOT AGREE SINCE I SEND AND RECEIVE MONEY EVERY MONTH. I ASKED WHY WAS I NOT ADVISED ABOUT MY BANK ACCOUNT BEING DORMANT, I WAS TOLD THAT A LETTER WAS SENT BY POST ( NOT CERTIFIED - NO PROOF ). I ASKED WHY DID I NOT RECEIVE A NOTICE ON MY TRUIST WEB ACCOUNT WHEN I LOGGED IN TO CHECK MY BALANCES- THE BANK WAS NOT ABLE TO GIVE ME A REPLY. THE BANK 'S ACTION MADE PAY A LATE FEE OF ABOUT XXXX $ AS WELL A POTENTIAL LOWERING OF MY CREDIT RATING.