Credit card — GOLDMAN SACHS BANK USA (AZ)

Difficulty submitting a dispute or getting information about a dispute over the phone. There was fraud on my credit card transaction. I never received a receipt from the merchant because the merchant sent the receipt to the wrong email address. I had no way to return the merchandise. After XXXX months, I got a copy of the transaction, and the company called XXXX submitted a blurry copy of the transaction with the merchant 's contact information. I spoke to the owner, and she remembered me. She said she would be willing to help me sell the equipment, though she would not allow me to return the merchandise. The merchandise did not work as promised. The merchandise was in dispute for over XXXX years. I contacted the Goldman Sachs Apple Card representatives throughout XXXX and XXXX