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Account status incorrect. XXXX XXXX XXXX continue to report the account listed as XXXX XXXX Account # XXXX incorrectly. The account is reporting as a charge off and it has a balance this is incorrect. Any account terminated by the creditor must be refunded to the consumer not the creditor. How was the consumer agencies able to verify this information when they do not have access to my financial records. What information is being used to determine this data. 1026.11 Treatment of credit balances ; account termination. ( a ) Credit balances. When a credit balance in excess of {$1.00} is created on a credit account ( through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums, or through am