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Problem with rewards from credit card. We have banked with Citibank for many years. We have a number credit cards and have maintained several XXXX dollars in our several accounts. Via the use of charges on our Citibank credit cards, we routinely accumulate and spend the points awarded, most often in exchange for airline bookings. We have had over XXXX XXXX XXXX XXXX accumulated on just the one card that is the subject of this letter. In XXXX of XXXX we attempted to access the accumulated award points in our Citibank credit card ending in # XXXX. Our online banking had shown that we had XXXX miles in the account when we accessed it on XXXX. However, the miles were gone. We called Citibank and spoke to a representative, who said that their records showed that we had withdrawn all