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Problem while selling or giving up the vehicle. Traded in a vehicle and bought a vehicle from the dealer on XX/XX/year>. I attempted to make contact with the dealer during the week to get confirmation that the loan on my vehicle I traded in was paid off. Nobody responded. On XX/XX/year> I went in person to speak with XXXX XXXX, a manager, and XXXX, finance guy, to ask for their help in confirming payment had been made to payoff my trade in. They provided with general turnaround times. They couldnt issue me a check because its generated out of some accounting office not in the dealer. They did say a check would be issued the following week and my loan would be paid off. That has not happened and I called today, XX/XX/year> and spoke with a gentleman named XXXX, a manager, who would look int