Checking or savings account — BANK OF AMERICA, NATIONAL ASSOCIATION (SC)

Problem using a debit or ATM card. There is no way for me to provide update to the CFPB on existing files. So I had to create another complaint to update the CFPB on our continue dealing with Bank of America. After filling the first complaint, some from BOA regulatory department called me and promised to keep me update on his filling. That was XXXX to XXXX weeks ago and I have not heard from him since our first call. He did tell me that XXXX DID NOT provide BOA the required documentation to support their claim. He had the bank would be forced to take the issue to arbitration and that would cost BOA money. Now we have been keeping count. We have spoken to XXXX BOA employees over the past XXXX months to either alert them on our dispute with XXXX or at least XXXX of them telling