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Account information incorrect. Our home mortgage loan was initiated by XXXX in 2013. This mortgage has changed service providers multiple times over the past XXXX years. In XXXX 2024, we were notified that our loan was now being serviced by Shellpoint Mortgage Servicing. In XXXX I received a notification that my credit score had dropped XXXX points. The reason for this sudden change was noted on my credit report as a reported increase of my mortgage balance of {$130000.00}. This {$130000.00} is a deferred amount that is not due and payable until the maturity date of the loan which is on XX/XX/XXXX as outlined in our mortgage loan contract. Shellpoint is the ONLY service provider to unlawfully report this amount. We asked them to reverse this reporting and they declined. We want this amou